Shop: 30-Day Refund and Return Policy

At Brightful Therapy, we want to ensure that you are 100% happy with your purchase. If you have technical or sales queries, do not hesitate to contact us. If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a refund within 30 days of your date of purchase on unused items and no refund on stickers. Return shipping expense is paid by the customer. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly to linda@brightfultherapy.com.

Brightful Therapy and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Final Sale Items: Final sale items include stickers and any other items listed as final sale.